Terms of service

Last updated: 12 July 2026

Welcome to Cary & Co. ("we", "us", "our"). By accessing our website or placing an order, you agree to these Terms of Service.

1. About us

Cary & Co. is an online retailer based in Melbourne, Victoria, Australia, offering personalised and curated gifts, including made-to-order pet accessories and keepsakes. ABN: [insert once registered]. Contact: shopcaryandco@gmail.com.

2. Use of our website

You agree to use our website only for lawful purposes and not to engage in any activity that interferes with or disrupts our services.

3. Products and pricing

We make reasonable efforts to display products accurately, but slight variations may occur, especially for handmade or personalised items. Prices are listed in Australian Dollars (AUD) and may change without notice; the price charged is the price shown at checkout. We reserve the right to limit quantities, refuse service, or cancel orders at our discretion, including in cases of suspected fraud or pricing errors.

4. Orders and payment

By placing an order, you make an offer to purchase, which we may accept or decline. Payment is processed securely through Shopify Payments and/or PayPal. Order confirmation does not guarantee product availability; we will notify you and offer a refund if an item cannot be fulfilled.

5. Personalisation

For made-to-order or personalised items, you are responsible for providing accurate spelling, names, dates, and other details at the time of order. We are not liable for errors caused by incorrect information supplied by you.

6. Shipping and delivery

Shipping timeframes, costs, and processes are set out in our Shipping Policy. Delivery times are estimates only and are not guaranteed, as many items are shipped from overseas fulfilment partners to Australia and the United States.

7. Returns and refunds

Our approach to returns, refunds, and your rights under the Australian Consumer Law are set out in our Refund and Returns Policy, which forms part of these Terms.

8. Intellectual property

All content on this website, including text, images, logos, and design, is owned by or licensed to Cary & Co. and is protected by copyright and trademark laws. You may not reproduce, distribute, or use our content without our prior written consent.

9. Limitation of liability

To the maximum extent permitted by law, Cary & Co. is not liable for any indirect, incidental, or consequential loss arising from your use of our website or products. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law or any other law that cannot lawfully be excluded.