Shipping policy

Last updated: 18 September 2026

1. Where we ship

We ship to customers in Australia and the United States. Every item is made or held by our fulfilment partners overseas and sent directly to you.

2. Processing and delivery times

Each product page shows the delivery estimate for your country, because the time genuinely depends on the item. Personalised pieces are made after you order, so they take a little longer than pieces held in stock.

Those estimates are in calendar days from the day you order, and they cover both making and transit. They are estimates rather than guarantees — customs, weather, carrier delays and peak periods can all add time.

3. Our delivery promise

If your order has not arrived within 45 days of the day you ordered, email us and we will refund you in full. You do not need to return anything.

4. If your order is delayed

If we learn that an order will be significantly delayed, we will contact you, tell you the revised timing, and give you the choice of waiting or cancelling for a full refund. For customers in the United States this reflects your rights under the FTC Mail, Internet, or Telephone Order Merchandise Rule; we apply the same approach to every customer wherever they are.

5. Shipping costs

Shipping is free on every order, to both Australia and the United States, with no minimum spend.

6. Tracking

When your order ships we will email you the tracking details, where the carrier provides them. Some economy international services offer limited tracking once the parcel has left the origin country.

7. Customs, duties and taxes

Australia: the price you pay at checkout includes GST where applicable. Orders below AU$1,000 are not normally subject to further customs duty.

United States: parcels are shipped internationally and may attract customs duties or import fees depending on the value of the order and current US import rules. Any such charges are the responsibility of the recipient and are not included in our prices.

8. Delayed, lost or missing parcels

If your order has not arrived within the estimate shown on its product page, email us at shopcaryandco@gmail.com with your order number and we will investigate. If a parcel is confirmed lost in transit we will send a replacement or refund you in full.

9. Incorrect addresses

Please check your shipping address carefully at checkout. Tell us as soon as you spot an error — we will do everything we can, but we cannot guarantee changes once an order has been dispatched.